We are very happy to accept returns if you are unhappy with the goods.
The buyer must return the goods at their own expense unless goods
are faulty or wrongly delivered.
If your shoes do arrive in faulty condition, or are wrongly sent to you
please contact us before you send them back to get a free returns label.
Please be aware to receive a full refund the goods must be returned to
us in an unused state and in the original undamaged packaging.
You must notify us within 14 days of receiving the item of your
intention to return.
When returning goods please ensure you keep a proof of postage as it
is your responsibility if returned goods are lost.
The Factory Shoe Shop Unit 10, Stanley Court, Olney, Milton Keynes, MK46 5NH United Kingdom.